![]() Since our last go-round, the key new feature in ManageEngine ServiceDesk Plus is the addition of problem-handling features for specific company departments. All of this makes it a competitive product if IT help management is your focus, but some confusing pricing and a few reporting weaknesses keep it just slightly behind our ITSM Editors' Choice award winners, HaloITSM and Vivantio. But since the last time we reviewed it, ManageEngine has equipped ServiceDesk Plus with new features around problem and ticket management and third-party app integrations. The ITSM factor means it's focused on being an internal help desk operated by IT professionals. ManageEngine ServiceDesk Plus is a full-featured help desk platform that follows the ITSM standard for IT process and change management. Interface aimed at IT professionals, not neophytes.Pricing somewhat confusing due to extra charges for specific features. ![]() ![]() Some advanced analytics and AI-driven features only available at the top pricing tier.How to Set Up Two-Factor Authentication.How to Record the Screen on Your Windows PC or Mac.How to Convert YouTube Videos to MP3 Files. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. Archives
December 2022
Categories |